❓(FAQ)

Welcome to Oucher Store 🐾
We’re a small pet-loving company dedicated to bringing high-quality pet products to homes across the USA 🇺🇸❤️

🐶 What is Oucher Store?

Oucher Store is a small online pet store created by animal lovers for animal lovers 🐾
We started this store because we genuinely love pets and wanted to make it easier for pet owners to find useful, high-quality products at affordable prices.

🚚 Do you offer free shipping?

Yes! 🎉
We offer FREE delivery anywhere in the USA 🇺🇸 on all orders — no minimum spend required.

📦 Where are your products shipped from?

All products are shipped directly from our USA warehouse 🇺🇸📍
This helps us provide faster delivery times and reliable shipping for our customers.

🆕 Are your products brand new?

Absolutely! ✨
Every item sold on Oucher Store is 100% brand new and carefully checked before shipping.

💸 Do you offer refunds?

Yes! We offer a 30-Day Money Back Guarantee ✅ If you’re not satisfied with your purchase, you can return it within 30 days

📖 Where can I find product instructions?

Instruction manuals are included inside the package 📘
Please read the included instructions carefully before using your product.

⏰ How long does shipping take?

Most orders are delivered within 3–7 business days 🚚💨 depending on your location in the USA.

You’ll receive tracking information once your order ships 📲

📬 Will I receive tracking information?

Yes! ✅
As soon as your order is shipped, we’ll email you a tracking number so you can follow your package every step of the way.

🐾 What types of pets are your products for?

We currently focus mainly on products for:

  • Dogs 🐶

  • Cats 🐱

We’re always adding new products for pet lovers everywhere ❤️

🔒 Is my payment information secure?

Yes — your security is important to us 🔐
All payments on Oucher Store are processed through secure and encrypted payment systems.

🛍️ Can I change or cancel my order?

If your order hasn’t been shipped yet, we may be able to help 👍
Please contact us as soon as possible after placing your order.

Important!

✅ We follow a dropshipping model, and all orders ship from USA-based warehouses 🇺🇸🚚🐾